Cancel, Change and Return Orders


Hi. We hope you're only reading this out of curiosity. But if you need the info within, keep on reading! To summarize the sections below: to cancel, change or return an order, you'll send an email with what you're needing to support@mplvt.com, make sure to include your order number. You can also email us to sales@mplvt.com, which is the email we send your order confirmation from. We made this email compatible to support so you can easily reply to an email from us about your order to get it handled.

It's as simple as that, and we'll get back to you within 24 hours of your email.

Cancel an Order

To cancel an order, please email us within 12 hours of placing your order. For example, if you were scrolling through memes at 3:00am, saw an ad for a dope hat and placed an order right then and there, then woke up later on only to realize you don't really want the hat, you have until 3:00pm to email us about canceling your order. We go strictly by the order timestamp vs the email timestamp, so don't panic if we don't reply right away. We don't monitor the inbox in the weekends or holidays, but we also don't fulfill orders, so as long as your order time and email time stamp are within the 12 hours, we'll be able to cancel it. Canceled orders are refunded in full to your original payment method. You'll have your money back within 1-2 days, or longer depending on your bank, and ours. If it takes way too long (10 days or more), send us another email and we'll look into it.

Change an Order

To change an order, please email us within 12 hours of placing your order. For example, if you were scrolling through memes at 3:00am, saw an ad for a dope hat and placed an order right then and there, then woke up later on only to realize you were too sleepy and ordered the wrong hat, you have until 3:00pm to email us about changing your order. Be as descriptive as possible with the changes. If you ordered the wrong item, size, color, whatever, let us know. We go strictly by the order timestamp vs the email timestamp, so don't panic if we don't reply right away. We don't monitor the inbox in the weekends or holidays, but we also don't fulfill orders, so as long as your order time and email time stamp are within the 12 hours, we'll be able to change it. This includes custom orders. If you made a typo on a custom order, you have 12 hours to catch it and let us know. Otherwise, we'll consider the typo as a way of stylizing your words.

Return an Order or Product

Typically, we can't accept returns unless we made a mistake with your order. Mistakes include but are not limited to: we sent you the wrong size, we sent you the wrong product, we sent you the wrong color, etc. If we made a mistake, and you realized upon receiving your order, email us within 14 days of receipt. Please include pictures of what you received (in the case of wrong size, please include a picture of the tag). We'll review it and reply with the following steps.

Typically, when you return something, we'll refund you once we inspect it. The item must be unworn and all tags attached. If we find that the item has been worn or is missing elements, we may not accept your return. If we do accept a return on worn items, we will issue you a gift card instead of a direct refund.

Custom Items are final sale and we cannot accept returns for any reason (unless we made the mistake). Due to the custom nature of these items, please double check your customizations upon check out. As we mentioned before, typos made on your end will be considered stylizations. You do have 12 hours to catch and change/cancel custom orders with errors, see Cancel or Change an Order sections above. If your order confirmation shows the correct customization but we made the mistake on your item, send a picture and we'll compare it to your original/changed order and reply with steps should it become eligible for return/refund.

Fraudulent Orders

We have fraud detection in place, and if any aspect of your order is flagged as fraudulent or high-risk, we will cancel your order and issue a refund to the original payment method. Our cancelation email may include the reason or flag, and you are free to place a new order once these flags are corrected.